30/11/2014
My wife’s computer has recently been getting a pop up dialog on the screen every time she goes on to Internet Explorer requesting to download DW20.exe purportedly from Microsoft, but with no other information. All efforts to close the pop up fail, rendering Explorer useless. There is no issue with Firefox. I have the same model computer and I do not get this issue. I have run full scans on her machine with Norton 360, and while it found some issues it has not addressed this one, as it continued after the completion of the scan.
Our desktops are Dell Inspiron 620, with Windows 7 Home Premium, and the Explorer version is 11.0.9600.17358.
Your help in resolving this issue would be highly appreciated.
Jim Cocks
jcocks@lycos.com
I am not a developer, just a user - am I in the right forum??